Terms and Conditions
We look forward to receiving your order and welcome the
opportunity to discuss our products and services with you either by
email to enquiries@freestyle-rc.com or by telephone on 01923 77 04 04 [+44 1923 77 04 04 outside the UK]. Our opening times
are Monday to Friday 9:00 to 17:00.
Our Customer Services team are dedicated to your
satisfaction. They can offer advice on our product range,
advise you of expected order delivery time and assist you with
after-sales service. In this section you can read our
Policies on payment, ordering & delivery and returns.
About Payment
UK payments can be by cheque, electronic transfer or
credit/debit card. We never disclose any information about
our client’s to third parties.
For purchases from outside the UK we are able to accept
electronic transfer and credit cards. Confirmation will be
provided [in sterling] when we receive your order and your
bank/credit card company will convert the value into your
currency.
Debit and Credit Cards
We accept DELTA, MASTERCARD, SOLO AND SWITCH/MAESTRO, VISA and
VISA/ELECTRON.
For security purposes it is our company policy to despatch to
the registered card holders address only. WE require cardholder
address also but can ship to alternative address.
We know of no documented cases of credit card fraud using our
shopping system over the Internet. All credit card numbers are
encrypted in the software when the order is placed using 128 bit
encryption. They are only decrypted after they reach our computer.
They are not held in clear text on any web site.
Cheques
Cheques should be posted to: Unit 6 Peerglow Industrial Estate, Olds Approach,Watford, Hertfordshire, WD18 9SR. Please do not send
cash.
Electronic Banking
Credit transfer is to: account number 80945986 and sort code
20-80-14.
About Ordering and Delivery
There is a minimum order value of £10.00 sterling.
We do not charge for any item until shortly before it is ready
to ship. Orders received for products that are not available
for immediate delivery will be immediately acknowledged with an
expected delivery date.
As we begin processing your order it is not possible to include
additional items or amend the order. Should you wish to add items
you will need to place a separate new order.
If you wish to cancel a recently placed order please telephone
our Customer Services team by telephone on 01923 77 04 04 [+44 1923 77 04 04 outside the UK]. Our
opening times are Monday to Friday 9:00 to 17:00.
Prices, offers and products are subject to availability and may
change.
If something becomes unavailable we will recommend an
alternative if appropriate. We reserve the right to upgrade
orders without charge to you.
We try very hard to ensure that all information on this site is
accurate. However, just occasionally, an error can occur. If we
discover an error in the price or description of a product you have
ordered, we will tell you and ask you whether you wish to continue
with your order or cancel it.
DELIVERY CHARGES
| ITEM |
UK |
EUROPE ZONE
1 |
EUROPE ZONE
2 |
COMMENTS |
| Accessories & spares |
£2.95 |
£4.95 |
£4.95 |
Delivered free when ordered with a plane |
| Planes up to 56" wingspan |
£6.95 |
£12.95 |
£14.95 |
Delivered free in UK orders over £250 |
| Planes over 56" wingspan |
£6.95 |
£18.95 |
£27.95 |
Delivered free in UK orders over
£250 |
Europe Zone 1: Belgium, Netherlands, Luxembourg, France, Germany
& Denmark, all other countries are Zone 2.
As it is sometimes not possible for you to calculate the exact
shipping costs, we recommend that you allow us to calculate this
for you. In which case please use our standard delivery of
£6.95. Please note that you may be charged
more than this default cost but it is always our company
policy to keep shipping/postage costs as low as possible.
All orders/parcels we despatch require a signature as proof of
delivery. In the event where our carriers have left a card stating
that a delivery has been attempted, you must act upon this card
information and contact the carriers direct to arrange another
delivery time as soon as possible. Failure to do this will result
in the order/parcel being returned to us which will incur extra
charges.
Please allow at least 48 hours for delivery before contacting us
to advise that an order has not been received. We will be able to
supply a tracking number to ascertain the current delivery
schedule. You should contact our Customer Services team by
telephone 01923 77 04 04 or by email to enquiries@freestyle-rc.com.
Orders received before 12 noon (GMT) will normally be despatched
the same day subject to stock availability. If your order or
part of is not in stock, we will back order for you. You will
always be informed with the option to cancel your order if you
would rather not wait.
All pricing is inclusive of standard rate VAT.
About Returns
Should you believe you may have received the wrong item by
mistake, we apologise unreservedly. Please contact or
Customer Services team on us to let us know what has happened and
we will organise replacement.
If any purchases fail to meet your expectations, we will
exhange, issue a credit voucher, or refund your purchase (less
postage) on condition that you contact us in writing and return the
goods within 7 days of receipt of the purchase. Goods must be in an
unused condition and with the original packing intact.
If upon purchase of an item you wish to return it, and it is not
damaged or faulty, outside of the 7 days returns period we will
accept returns based around a handling fee of 20% of the items sale
price plus shipping costs.
For any returns please contact our Customer Services team on
01923 77 04 04 [+44 1923 77 04 04 outside the UK] or email enquiries@freestyle-rc.com and we will confirm the replacement/credit
and how to return the items. We will issue a Return Tracking
Number which should be included with he item, do not return any
products until you have received this Number.
We do not accept any responsibility for items being returned to
us that are lost in the post. It is your responsibility to
see that returned goods reach us and in the condition they were
sent to you.
Trademarks, service marks and other copyright
information and logos are the property of their respective owners
and are reproduced with their permission.